Q: How much space do I need?

Each playhouse requires approximately 4x4 feet of space. For the full PlayTown Pioneers package with all 4 playhouses we recommend having at least a 10x12 foot open area. When you reach out to book we'll confirm your space works perfectly before anything is finalized. This is similar to any soft play area requirements, we can adjust the orientation of the playhouses to fit into smaller spaces.

Q: What ages is this best for?

Our play town is designed for kids ages 2–10. Toddlers love the tactile play and props, while older kids enjoy the role-play and storytelling. It works beautifully for mixed age groups at parties!

Q: Can the play town work with my existing party theme?

Absolutely! The play town is designed to complement any party theme — it becomes the activity station alongside your existing decorations. Whether it's a princess party, a superhero birthday, or a simple backyard gathering, the town integrates naturally.

Q: How long does setup and takedown take?

We typically arrive 45–60 minutes before your party starts to set up the full town. Takedown happens after your 3 hours of playtime and takes approximately 30–45 minutes. You don't need to lift a finger — we handle everything.

Q: Do you stay during the event?

Yes! We are on-site for the full duration of your party. We manage the setup, monitor the play area, and handle teardown so you can be fully present with your guests and enjoy the celebration.

Q: What if it rains? (For outdoor events)

We can set up indoors if weather is a concern! As long as you have the space we're flexible. We recommend having an indoor backup plan for outdoor spring and fall events, and we'll work with you to make sure the setup works beautifully wherever it lands.

Q: Are your playhouses safe for toddlers?

Absolutely. Our playhouses are built from real wood with professional-grade props and are designed with little ones in mind. We set up safely, monitor throughout the event, and all equipment is cleaned and sanitized between every booking.

Q: How do I book and is there a deposit?

Simply fill out the booking form on our Book Your Party page and we'll reach out within 24 hours to confirm your date and details. A deposit is required to hold your date. You can also email us directly at portableplaytownparties@gmail.com with any questions before booking.

Q: Do you travel outside the Bay Area?

We're based in the Bay Area and primarily serve the surrounding area. Depending on your location there may be a travel fee for events further out. Reach out and we'll let you know what's possible for your specific location!

Q: What is your cancellation policy?

Please contact us at portableplaytownparties@gmail.com for details on our cancellation and rescheduling policy. We always do our best to work with families if plans change.